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Refund policy

If you are not entirely satisfied with your purchase, we'll do our best to help.

For UK orders you have 14 calendar days to return an item from the date you received it and for International orders it is 21 calendar days. To be eligible for a return, the item must be unused and as-new. The item must be in the original packaging, unopened and you'll need the receipt/proof of purchase. Furthermore, we require a tracking number and proof of delivery when you return the item in order to be able to process your refund.

Once we receive your item, we'll check it out and notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You'll then receive your money back within 3 working days.

You are responsible for paying for the shipping costs to return an item. Shipping costs are non-refundable. If an item is returned to us after failure to deliver, you are liable for the shipping costs.

Non-Delivery Of Items

If your order is returned to us owing to one of the following issues:

  • Address incomplete or inaccessible

  • Addressee gone away

  • Parcel not called for

Then you may either request a refund or for the item to be returned. Both options will be subject to postage fees. 

Any Other Issues

If there's anything wrong with your order, you have 14 calendar days for UK orders and 21 calendar days for International orders from the date of order to contact us via email and raise an issue. Any issues beyond this date will not be considered. 

Contact Us

If you have any questions on how to return your item to us, please contact us at


Can I track my order?

Yes you can! Tracking numbers are sent out once orders have been dispatched.


How long do orders take to be dispatched?

Orders are processed Tuesday - Sunday within 1-2 days with EVRI At this point, tracking numbers are sent out so you can see where your order is at any given time.


What if my shipping address is wrong?

Please email us as soon as possible at If the item has not already been packed or shipped, we can amend the shipping address for you.     


Important Information

Please be aware that we are not responsible for information which has been entered incorrectly at checkout. If you have incorrectly entered your address and not contacted us to change this before the item is shipped, there will be an additional waiting period and charge. We do our best to check your details are correct upon shipping.

If you are a buyer outside of the United Kingdom you may be subject to import duties and taxes, which are issued once the package reaches your country. Any additional charges for customs clearance must be covered by you as we have no control over these charges.

Customs policies vary from country to country, so you should contact your local customs office for further information. When you order from KZ Organics you are considered the importer of the item and must comply with all laws and regulations of the country in which you are receiving the goods.

International Post 

International Post is sent with DPD depending on your area. 


At KZ Organics, your privacy is our priority. We collect and use personal data, such as your name, address, email, and payment details, to process orders, manage your account, and enhance our services. We are committed to protecting your data through secure practices and only share it with trusted partners to fulfill our services or as required by law.

You have rights regarding your data, including access, correction, deletion, and withdrawal of consent. We retain data only as long as necessary for business or legal purposes.

For any privacy concerns or to exercise your rights, contact us at

This policy is reviewed regularly to ensure compliance with the General Data Protection Regulation (GDPR).

Your trust is important to us, and we are dedicated to safeguarding your personal information.

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