We at KZ Organics are committed to providing our customers with high-quality skincare products. In the event that you are not satisfied with your purchase, we have established the following refund policy:
Eligibility for Refund: Refunds will be considered for products purchased directly from our official website within 30 days of the delivery date. To be eligible for a refund, the product must be unused, in its original packaging, and in the same condition as when received.
How to Initiate a Refund: Please contact our customer support team at email@example.com to initiate the refund process. Provide your order number, the reason for the refund, and any relevant details.
Verification and Approval: Our team will review your request and may require additional information or clarification. Once your request is approved, you will receive instructions on returning the product.
Return Shipping: Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure the safe return of the product.
Refund Process: Refunds will be processed within 7 days of receiving the returned product. The refund will be issued to the original payment method used during the purchase.
Non-Refundable Items: Gift cards, promotional items, and final sale items are non-refundable.
Damaged or Defective Products: If you receive a damaged or defective product, please contact us immediately with photos of the product and packaging. We will arrange for a replacement or refund.
Changes to Refund Policy: KZ Organics reserves the right to modify or update this refund policy at any time. Any changes will be effective immediately upon posting on our website. By purchasing KZ Organics, you acknowledge and agree to the terms outlined in this refund policy. If you have any questions or concerns, please contact our customer support team at firstname.lastname@example.org